Articles Archive

  • Operations Excellence through a Value Stream Map (May 15, 2016) - Value Stream Map: How can it offer Operational Excellence? Obtaining excellence in business operation is sometimes limited as hazardous markets and competitive interests seemingly create insurmountable obstacles for many business owners. With the changing market environment and the tight competition in the business realm, one must be knowledgeable and skillful enough on using an effective […]
  • Value Stream Map (February 15, 2016) - Value Stream Map What is a Value Stream Map? A Value Stream Map is a Lean Management method for simultaneously managing the current state and planning for the future state of the series of processes that lead a product or service from the beginning of production right through to the customer.  This type of lean methodology […]
  • Culture and Morale Improvement through Lean (November 9, 2015) - Case Study: Jewellery Manufacturer and Retailer This company is a specialised jewellery retailer offering unique quality and service.  Their two stores in Canterbury and Brighton offer quality products, tailored manufacturing and professional sales service embodied in their core values of trust, service and specialisation. In 2014, the company had a strong desire to improve their […]
  • Involve Employees (July 27, 2015) - Last time you’ll probably remember that we began talking about the 3rd principle associated with an effective Quality Management System that is up to ISO standards, which is the involvement of people associated with your company. If I may, I’d like to begin by picking up where we left off last time, and talk about […]
  • Benefits of Involving Your People (July 10, 2015) - Following from the last article, here are more key benefits of involving your people – a key principle for Quality Management. People will be held accountable Another key element associated with involving others in the day to day running of your business is that they themselves will be held accountable for any errors they may […]
  • Australian Government Grants (June 24, 2015) - Funded Assistance As a business owner, you may be unaware of business improvement grants that may be available to you – federal funding and state funding especially in Victoria. There are many assistance programmes that the Australian government is offering to help companies and organisations of all sizes and industry type improve and grow their […]
  • Quality Management Systems Involvement of People – QMS Principle (June 8, 2015) - Since getting into business many years ago, if there’s one thing I picked up relatively quickly, it was that an effective quality management system can literally be the difference between success and failure in businesses all over the world, no matter how big or small they may be. When I look back to where I […]
  • Quality Management Systems More on Leadership Benefits & QMS (May 25, 2015) - Leadership: The 2nd Principle of Quality Management Last time we were talking about leadership benefits associated with Quality Management System principles. We looked briefly at what leadership is and a few ways in which it can benefit you and your business as a whole. Let’s pick up where we left off last time and get straight […]
  • Quality Management Systems The Benefits of Great Leadership (May 12, 2015) - Leadership: The 2nd Principle of Quality Management Now that we’ve looked at leadership, and a few of the traits and qualities that I believe make up a good leader, here’s a look at how great leadership can prove so beneficial for your business: Improved employee efficiency Over the years I’ve employed a number of leaders […]
  • Leadership: The 2nd Principle of Quality Management (April 30, 2015) - Last time around we took a look at the benefits of implementing an efficient Quality Management System (QMS) in your workplace, and placed a special emphasis on customer focus, i.e. making your customers the focus of your business attentions. This time I’ll be talking about another important principle that makes up a key component of […]
  • Business and Performance Issues (April 16, 2015) - What are the typical issues you face in your business or organisation? Here are the Top 7 questions you could ask yourselves if you need a Quality Management System (QMS) and ISO 9001. 1. Do we need to increase confidence in the quality of my goods or services as they get delivered to our customer? […]
  • Quality Management Systems Customer Focus – A Quality Management Principle (March 30, 2015) - Last time we looked at customer focus and this week I’d like to continue where I left off and provide you with a few more benefits associated with customer focus. Before we do that however, first off here’s a reminder of what I spoke about to help refresh your memories. Customer Focus In order for […]
  • Quality Management Systems Be Customer Focused to Ensure Customer Satisfaction (March 21, 2015) - I’ve been in business for longer than I care to remember and one question that people always seem to ask me is what they should do in order to guarantee 100% customer satisfaction and have customers coming back to them again and again. Now, before I go any further, let’s clear one thing up. You […]
  • Quality Management Systems Learning Video: Top 7 Questions to Ask if you Need a Quality Management System (March 17, 2015) - What are the typical issues you face in your business? Here are the Top 7 questions to ask if you need a Quality Management System (QMS). Video Transcript: Top 7 Questions to Ask if you Need a QMS? Do we need to increase confidence in the quality of my goods or services as they get […]
  • International Organization for Standardization Why Are You Applying for ISO 9001:2008 Certification? (March 10, 2015) - I often hear organisations get too fixated in simply complying with the Standard and focusing too much in obtaining an ISO 9001:2008 certification. Whilst it is important to tell your customers and the rest of your supply chain that you are certified to ISO 9001, organisations should focus in getting real value to their business … value […]
  • Do Not Bypass Problem-Solving (March 3, 2015) - Does your business or organisation have a structured and formal problem-solving methodology to ensure you “fix it forever”? Customer Complaints In my previous discussions, I talked about the costs of poor quality. One of the supposedly biggest costs of poor quality is the processing of customer complaints. You may (or will) get real feedback from […]
  • Learning Video: What is a QMS? (March 2, 2015) - You can use this video to help with training programs you are conducting in the office. It will also come in handy to generate management buy in for any QMS related decision making that you require. What is a Quality Management System? Video Transcript: What is a QMS? QMS stands for Quality Management System. Having a QMS in […]
  • The Costs of Quality Failure (February 25, 2015) - Wastes When our businesses produce defects, this clearly translates into WASTES, which obviously converts into unnecessary cost to the business. If we looked at all materials thrown out in our factories, otherwise known as scrap, then the cost is quite obvious. We want to keep this down as this is clearly non-value adding. But do […]
  • Quality Management Systems Opening a Can of Quality Defects (February 17, 2015) - Often we don’t realise that our business or organisation ‘spends’ a fair bit of money due to the poor quality of our goods or services. I have seen many examples where the teams, especially in management, don’t recognise the fact that there are a lot of wastes in the business due to quality defects or […]
  • Top 8 Principles of a Quality Management System (February 15, 2015) - What are the Quality Management Principles? There are basically eight quality management principles on which the quality management system standards of ISO 9000 are based. These principles can be used by any business as a guide or framework towards implementing a QMS. The principles are derived from the collective experience of the ISO Technical Committee, which […]
  • Quality Management System and ISO 9001 (February 11, 2015) - People often ask me what the difference is between a Quality Management System and ISO 9001. A Quality Management System or QMS is what you need to develop and effectively implement in your organisation. An ISO 9001 refers to an international standard that sets out the criteria for a QMS. This is a certification that an […]
  • What is 5S? (December 16, 2014) - 5S is a business methodology that describes how to organise a work space for efficiency and effectiveness. It originates from 5 Japanese words all beginning with the letter ‘S’ – seiri, seiton, seiso, seiketsu and shitsuke. Although there are many variatons for the English translation, the most common used in consultancy and business training today are: Sort (seiri) […]
  • What is Lean Six Sigma? (December 9, 2014) - Lean Six Sigma is a business technique that utilises teamwork to improve performance by reducing and removing waste within an organisation. It makes use of lean manufacturing practices to eliminate the eight kinds of waste (abbreviated as DOWNTIME – Defective Production, Overproduction, Waiting, Non-used Employee Talent, Transportation, Inventory, Motion and Excessive (Over) Processing). The main […]