Operations Excellence through a Value Stream Map

Operations Excellence through a Value Stream Map

Value Stream Map: How can it offer Operational Excellence? Obtaining excellence in business operation is sometimes limited as hazardous markets and competitive interests seemingly create insurmountable obstacles for many business owners. With the changing market...
Value Stream Map

Value Stream Map

Value Stream Map What is a Value Stream Map? A Value Stream Map is a Lean Management method for simultaneously managing the current state and planning for the future state of the series of processes that lead a product or service from the beginning of production right...
Culture and Morale Improvement through Lean

Culture and Morale Improvement through Lean

Case Study: Jewellery Manufacturer and Retailer This company is a specialised jewellery retailer offering unique quality and service.  Their two stores in Canterbury and Brighton offer quality products, tailored manufacturing and professional sales service embodied in...
Involve Employees

Involve Employees

Last time you’ll probably remember that we began talking about the 3rd principle associated with an effective Quality Management System that is up to ISO standards, which is the involvement of people associated with your company. If I may, I’d like to begin by picking...
Benefits of Involving Your People

Benefits of Involving Your People

Following from the last article, here are more key benefits of involving your people – a key principle for Quality Management. People will be held accountable Another key element associated with involving others in the day to day running of your business is that they...
Australian Government Grants

Australian Government Grants

Funded Assistance As a business owner, you may be unaware of business improvement grants that may be available to you – federal funding and state funding especially in Victoria. There are many assistance programmes that the Australian government is offering to...
Involvement of People – QMS Principle

Involvement of People – QMS Principle

Since getting into business many years ago, if there’s one thing I picked up relatively quickly, it was that an effective quality management system can literally be the difference between success and failure in businesses all over the world, no matter how big or small...
More on Leadership Benefits & QMS

More on Leadership Benefits & QMS

Leadership: The 2nd Principle of Quality Management Last time we were talking about leadership benefits associated with Quality Management System principles. We looked briefly at what leadership is and a few ways in which it can benefit you and your business as a...
The Benefits of Great Leadership

The Benefits of Great Leadership

Leadership: The 2nd Principle of Quality Management Now that we’ve looked at leadership, and a few of the traits and qualities that I believe make up a good leader, here’s a look at how great leadership can prove so beneficial for your business: Improved...
Do Not Bypass Problem-Solving

Do Not Bypass Problem-Solving

Does your business or organisation have a structured and formal problem-solving methodology to ensure you “fix it forever”? Customer Complaints In my previous discussions, I talked about the costs of poor quality. One of the supposedly biggest costs of poor quality is...
Learning Video: What is a QMS?

Learning Video: What is a QMS?

You can use this video to help with training programs you are conducting in the office. It will also come in handy to generate management buy in for any QMS related decision making that you require. What is a Quality Management System? Video Transcript: What is a QMS?...
What is 5S?

What is 5S?

5S is a business methodology that describes how to organise a work space for efficiency and effectiveness. It originates from 5 Japanese words all beginning with the letter ‘S’ – seiri, seiton, seiso, seiketsu and shitsuke. Although there are many...
What is Lean Six Sigma?

What is Lean Six Sigma?

Lean Six Sigma is a business technique that utilises teamwork to improve performance by reducing and removing waste within an organisation. It makes use of lean manufacturing practices to eliminate the eight kinds of waste (abbreviated as DOWNTIME – Defective...