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Founded in 1996, this premium architectural door hardware manufacturer is one of the leading suppliers across the USA, Canada and Europe. With an increasing demand for products that needed to be met, they required a streamlined approach to dealing with new clients. This included new and effective processes for optimal performance to minimise the margin for error, a proper workflow and layout plan for the working environment, and an 80% growth in culture climate and employee satisfaction.
A new efficient workflow
Less movement around the warehouse, especially in material handling zones.
Safer and more secure environment
Material handling equipment, pedestrian segregation and reduced clutter for easier workplace navigation.
Renewed team culture
"A place for everything, and everything in its place” - improved staff morale.
Spanning a service history of over 107 years, this not-for-profit organisation provides general insurance to workers and community group affiliations in Melbourne. This client sought to improve their workflows and processes by reducing their turnaround times, reducing data submission errors, and developing a Continuous Improvement workplace culture through training.
Improved processes and workflows
Monthly errors in data submission decreased from 14% to 5%, alongside shortened turnaround times.
Clear workplace structures
Documentation of standards and processes, adequately defined for all involved stakeholders.
Team communication
Enhanced user training and awareness, clarity of roles and responsibilities, and defined KPIs.
This client is a farm machinery dealership group providing quality products, services and support to the agricultural community of regional Victoria. They were seeking to standardise their processes, roles and responsibilities to assist in quality assurance and improve inventory control and workplace morale. The solution needed to address the busy and confusing work area they faced and their long turnaround times to optimal performance.
Revamped floor layout
New and organised work area with simplified ordering and storage systems.
Faster turnarounds and higher accuracy
More than 50% lead time reduction before delivery and more than 90% accuracy in first-time pre-deliveries.
Continuous Improvement mindset
Implementing a Continuous Improvement culture to recognise achievements better, uphold accountabilities and improve operational KPIs.
Operating for more than 130 years, this company has been the leading industrial adhesive provider worldwide. Guided by their shared vision, strong leadership and spirit of collaboration, they have been able to consistently deliver the adhesive innovations that help solve their clients’ needs. In order to ensure continual improvement, they sought to identify and address any bottlenecks they may have overlooked. Process cycle turnarounds, employee morale and inefficient work processes were all areas requiring attention.
Clearer process and workflow
Finalised standardisation of work processes and communications templates, and subsequent implementation.
Faster turnarounds and higher accuracy
Reduction in sales order processing times by 40-45%.
Workplace culture improvement
Improvement in employee morale through enhanced system processes and addressing workplace issues.
This client is a leading manufacturer of flows control and automation products, operating in over 40 countries across the globe. They’re known for their solid product performance and technology, but are committed to consistently providing better products and services for their clients. Gagement was brought on board to help understand the current Business Operations Model by process mapping, identify and quantify wastes and improvement opportunities, and develop an engaged team culture.
Efficient and standardised workflows
Standardised processes and improved overall efficiency performance, including developing a high-level ‘Lean and Continuous Improvement Strategic Plan’ for optimal performance.
Improved products and customer satisfaction
Enhanced product quality through implementing Quality Assurance systems, improved waste management, and improved space utilisation.
“One Culture” mindset
Development of a high-level Culture Strategy and improved knowledge on business operations and team engagement.